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A thinking partner for messy customer and market questions. 

Decision Monday Logo

Decision Monday works with founders and leaders of growing businesses who are trying to make an important commercial decision involving their customers, market or a potential opportunity.

 

They may already have done a considerable amount of thinking and research themselves. What they need is someone who can look at the question independently: understand what they are trying to decide, challenge the assumptions behind it, identify what they might be missing and help work out what can realistically be established before they commit further time, money or resources.

 

Bringing experience in customer insight, market research, competitive intelligence and trend forecasting to that process, the aim is not to make the decision for you.
The aim is to help you make the strongest decision available from the information that can genuinely be established.

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Why work with Decision Monday?

Teamwork and working together

You have already done the thinking. Together we test it.

When you are close to your own business, it can be difficult to know whether you are seeing the full picture.

 

You may have a view about who your customers are, where the opportunity lies or what you should do next. You may already have researched your competitors, spoken to customers or gathered information about the market.

 

The question might not necessarily be if you need more information. The question may be whether the assumptions underneath your current thinking have been properly examined.

 

The role of Decision Monday is to bring an independent perspective to that process.

Depending on the question, that may involve:

  • clarifying what you are actually trying to decide;

  • examining the assumptions behind the question;

  • challenging those assumptions where necessary;

  • identifying blind spots or alternative possibilities;

  • working out what information would genuinely improve the decision;

  • considering how that information can realistically be established;

  • bringing together information from different sources;

  • interpreting what it means;

  • being clear about what can genuinely be concluded and what remains uncertain; and

  • helping you identify the strongest available basis for action.

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We do not take ownership of your business decision. You remain the person who makes it.

Decision Monday’s contribution is to take your thinking seriously enough to challenge it and to bring independent judgement to the parts that are difficult to see from inside your own assumptions.


The kinds of questions Decision Monday works on


You might be asking:

  • Are we targeting the right customer?

  • Does our understanding of the customer actually stand up to scrutiny?

  • Is this the opportunity we think it is?

  • What are we assuming that we have not properly tested?

  • Are we missing something commercially important?

  • Which of several possible opportunities is the stronger one?

  • What do we genuinely need to know before making this decision?

  • What information would give us greater confidence before we invest?

  • What can we realistically establish, and what will remain uncertain?

  • If our original hypothesis is wrong, what does the available information suggest instead?

Decision Monday Blog

Customer and market questions worth thinking through

 

Questions behind commercial decisions: what we know, what we assume, what needs to be investigated, what information can genuinely establish and how to act when some uncertainty remains.


Topics include customer insight, market research, competitive intelligence, assumptions, decision-making and the gap between information and action.
 

The starting point is the decision you are trying to make, not a pre-selected research methodology

Frequently Asked Questions (FAQs)

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